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September 11, 2014

Expression in intercultural organizations

Expression in intercultural organizations

Application of the 12 Dimensions: Understanding the appropriate amount of emotion to show in given context.

Conceal/Reveal Expression is the seventh of the 12 Dimensions of Culture that KnowledgeWorkx uses to map out the intercultural terrain. If you haven't already, you should read our article introducing the 12 Dimensions.

Have you ever been in an intercultural situation where you found someone else’s behavior completely inappropriate? Or one where you simply couldn't read the other person, and found them cold? The Expression dimension is about how much emotion it is appropriate to show in a given context.

Whereas the Connecting dimension was all about how inclusive or exclusive your physical space is and how you share information, expression is all about how much you reveal or conceal your true emotions and the unspoken rules that govern that expression.

In a reveal-oriented culture you find people’s true emotions easily reflected in their expressiveness, their use of their body in terms of hands and facial gesturing, and the language they use. In these cultures, it is okay to frequently reveal frustration, disappointment, anger, joy, excitement, approval, and so on. While they are quick to express emotion, people from these cultures might also be quicker to forget, let go, and move on after an emotion has been expressed.

In a conceal-oriented culture the expression of emotion is restrained. You are taught as a child to constrain yourself, to be disciplined, to not show your anger, frustration, disgust, and so on. When an emotion is shown, that emotion is taken very seriously, especially if it is a negative emotion.

When what’s revealed is not what’s really going on

In some reveal-oriented cultures, the emotions that are expressed are not the emotions that the person feels, but rather, the appropriate emotion to express at a given time to accommodate a relationship or a specific situation. Emotions are revealed that aren't really there; acted; played; pretend. This may be more prevalent in Honor-Shame and Power-Fear worldviews, and can be seen as inconsistent, un-transparent, or even deceitful by people from a more Guilt-Innocence worldview.

Negotiations in the Arab world are a good example of where expression can be a theater piece. To negotiate a deal you act, and play, to test the other party. You act sad, and see how the other party responds. Act disappointed and see how they respond. You crack a joke to deflate things, and then you put pressure on again… and see how they respond. You continually experiment with emotions in the negotiating process.

Learn how to measure emotion and ascertain the correct dosage in Email and Life

It's important to on the one hand to learn how reveal cultures work: whether there are genuine emotions vs. theatrically enacted emotions, and on the other hand to learn how to measure emotion and use the right dosage and appropriate expression in a concealing environment:

The unspoken rules that govern revealing and concealing emotions face to face also extend to email. Of course, expression of emotion in email is a big challenge to begin with, but some cultures have more of a tendency to attempt it than other cultures.

In general, in an intercultural environment, positive emotions in emails are not a problem, but the best choice is to not display negative emotions in email at all. Negative emotions are better talked through face to face if possible, or, if not possible, at least over the phone.

When you’re in an intercultural situation, keep a careful watch on how you reveal your emotions, and which emotions are appropriate to reveal in a given situation.

To learn more about how KnowledgeWorkx can help you develop inter-cultural intelligence in your organization, or to begin your culture learning journey, Contact us or get our mini-ebook: Inter-Cultural Intelligence: from surviving to thriving in the global space.

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Last modified on Monday, 11 May 2015 11:52

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