Intercultural competencies unlock new territory in customer engagement.
What is your behavioral sweet spot in selling? What are your client’s natural priorities in buying? The first resource in our customer engagement toolkit is a spotlight on the behavioral styles people use in buying and selling.
In an intercultural environment, nearly everything looks different—teaming, communication, goal-setting, conflict resolution—you name it. Sales is no exception. Selling in a mono-cultural environment is one thing. In an intercultural environment, selling can look like something else entirely. And it should!
Inter-Cultural Facilitation with the Five Behaviors of a Cohesive Team™, part 4 of 5
Inter-Cultural Facilitation with the Five Behaviors of a Cohesive Team™, part 3 of 5
Operating in a competitive Innocence-Guilt culture can shrink your organization’s moral focus to only the letter of the law – fertile ground for compromise. Do something about it before your organization’s lapses hit the news cycle.
Fostering a healthy culture on your team goes beyond promoting tolerance. We need management skills that are flexible enough to harness the beauty of tolerance in the workplace while avoiding its dangers.
Global trends are also growing in opposition to globalization. Here are four essential development areas to ensure you are adjusting adequately.
Creating and cultivating an organizational culture that actually honors and capitalizes upon the strengths of all its stakeholders is no small task. Especially when it becomes necessary to shift the focus, first from discerning the ethnic-cultural origins of the organization, to helping its people identify and understanding who they are as individuals.
Inter-cultural factors can blur the separation between coaching and mentoring. An Inter-cultural Intelligence Coach should learn to change hats between the two, and be much more versatile in the way they approach the coaching relationship and the coaching journey.
Equipping people and organizations to thrive in an interculturally complex and global world. This is our mission statement, and this is what drives us.
The Higher Colleges of Technology across the United Arab Emirates have proven crucial resources for the UAE in equipping Emirates for the workplace and for professional success on a global scale.
Author and Social & Cultural Intelligence coach Rana Nejem has been invited to speak during this month's highly-esteemed annual Emirates Airline Festival of Literature.
Building a relationship of trust between different teams is difficult, and it takes practice. You can't change the past, but you can do better the next time.
It happens all too often: One step forward; two steps backward. Red tape. More harm than help. Counterintuitive. Counterproductive. There is a reason we humans have come up with all kinds of descriptors for that phenomenon when a system or structure actually begins to undermine what it was originally intended to facilitate.
It may surprise you to learn what these colleagues found out about themselves as individuals and as a team when they studied Inter-Cultural Intelligence together. They certainly were surprised!
As we explained in Part 1, having engaged the services of a terrific web development company who mapped out and carefully documented all our requirements ahead of time according to our specifications, we were very hopeful until things unexpectedly fell apart, both transactionally and relationally.
This story took place several years ago. We had just made the decision to build our brand by enhancing our online presence.
A multinational corporation’s recruitment team is experiencing firsthand the benefits of having in-house colleagues who had participated in Inter-Cultural Intelligence certification training.
This past May, a multinational corporation’s recruitment team experienced firsthand the benefits of having someone in-house who has been trained in Inter-Cultural Intelligence and in how to facilitate ICI workshops.
Although most of KnowledgeWorkx’s Inter-Cultural Intelligence certification workshops are conducted in the UAE or Europe, the southeastern USA has now been graced twice in recent months—in March and July 2016.
It is essential for multinational organizations to calibrate a recruiting team with Inter-Cultural Intelligence.
Another reason why Inter-Cultural Intelligence matters!
Again, comprehensive assessments can be useful tools! “Getting to the bottom of” your team, learning together what sort of strengths and focus areas might be influencing a team's performance both relationally and transactionally—these can be highly valuable exercises. But as useful as comprehensive assessments can be, they will inevitably cause challenges in intercultural contexts.
KnowledgeWorkx provides this insightful and effective Specialized Workplace Learning Solution as we expand our partnership with Wiley to include this new program.